Refund policy

Last updated: October 13, 2026

Every ("diamond4ever", "we", "us") piece is made to order: cast, set and finished for you after you place your order. Because each piece is produced to your specifications, all sales are final. We do not offer returns, refunds or exchanges, including for change of mind, sizing, or style preference.

Exceptions: damaged, defective or incorrect items
We will make it right if your order:

arrives damaged in transit;
has a manufacturing defect; or
does not match what you ordered (for example the wrong metal, stone shape, carat weight or ring size versus your order confirmation).

How to report: email venusdiamond7116@gmail.com within 48 hours of delivery with your order number, a description of the issue, and clear photos or video of the item and its packaging. Please keep all original packaging and documents.

Resolution: once we have verified the claim, we will repair or remake the piece at no cost to you, including insured return and reshipping. If a repair or remake isn't possible, we will offer a solution agreed with you. Claims reported after 48 hours, or for damage caused by wear, accidents, improper care, or alterations made by third parties, are not covered under this exception (see our Warranty page for ongoing care).

Cancellations
You may cancel your order only before production begins. To request a cancellation, contact us at venusdiamond7116@gmail.com or +1 213 246 9921 as soon as possible. Once production has started, the order can no longer be cancelled or changed.

Contact
Name :- Venus diamond LLC
Add :- 607 S Hill st STE 622 Los Angeles 90014
Email :- venusdiamond7116@gmail.com
Mobile :- +1 213 246 9921