HELP CENTER
Questions, Answered.
From diamond grades to delivery timelines — clear answers so you can shop and plan with confidence.
Frequently Asked Questions
Answers about ordering, diamonds, shipping, and care. Can’t find what you need? Our client care team is happy to help.
Orders & delivery
Made-to-order engagement rings and custom pieces ship within 15–21 days. You will receive tracking as soon as your package is on its way.
Yes. We ship worldwide with fully insured, signature-required delivery. Duties and taxes may apply depending on your country — we will confirm before your order ships when possible.
When your order ships, you will receive an email with a tracking link. You can also view status from your account if you checked out while logged in.
Diamonds & rings
Cut affects sparkle; Color measures how colorless a diamond is; Clarity describes inclusions; Carat is weight. We help you balance the four to match your budget and priorities.
Center diamonds over 1 ct include an IGI grading certificate. Pieces with diamonds of 1 ct and under do not include a certificate; one can be added for $50. We will always note certification on the product page and in your order confirmation.
Yes. Choose metal, setting style, band width, prong type, and engraving — or work with us on a fully bespoke design. Book a consultation for complex projects.
Often, yes. Share your stone’s certificate and measurements with our team so we can confirm compatibility with your chosen setting before you order.
Care & quality
Every piece is inspected before it ships. If it arrives damaged, defective or not as ordered, email support@d4e.store within 48 hours of delivery with photos and we will repair or remake it. Loss, theft, wear, accidents and improper care are not covered.
Soak briefly in warm water with mild soap, brush gently with a soft toothbrush, rinse, and pat dry. Avoid harsh chemicals and ultrasonic cleaners unless we approve them for your specific piece.
Payment & policies
We accept major credit and debit cards, Shop Pay, and other methods shown at checkout. Financing options may be available for eligible orders.
No. Every piece is made to order, so all sales are final and we do not offer returns, refunds or exchanges. If your item arrives damaged, defective or does not match your order, email us within 48 hours of delivery with photos and we will repair or remake it. Orders can be cancelled only before production begins. See our Refund & Return Policy.
Yes. Our store uses Shopify’s encrypted checkout. We never store your full card details on our servers.
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Still Have Questions?
Book a free consultation — we will walk through diamonds, settings, and timelines one-on-one.